Frequently Asked Questions
What are the different types of rug materials
Rugs can be made from natural materials like wool, silk, cotton, and jute, or from synthetic fibers
such as nylon, polyester, polypropylene, acrylic, and olefin. Every material brings unique qualities,
affecting the rug’s softness, strength, maintenance, and overall cost.
Which rug material is best for high traffic areas ?
In high-traffic spaces, it’s best to choose durable fibers like wool, nylon, polypropylene, or sisal.
These materials are designed to handle frequent use while remaining easy to clean and maintain.
How do i choose the right rug size for my room ?
The ideal rug size is determined by the size of the room and how furniture is arranged. In seating areas,
rugs should be large enough to anchor the furniture, allowing the front legs of sofas and chairs to sit
comfortably on the rug. In dining rooms, rugs should extend at least 24 inches beyond the table to
ensure chairs remain on the rug when pulled out.
How Do I Care for My Rug ?
Routine vacuuming helps maintain your rug by removing everyday dirt and debris. In case of spills, blot
the area immediately and clean it with a gentle detergent or a cleaner designed for rugs. To keep your rug
in top condition, consider professional cleaning every few years.
Ways to Stop a Rug from Slipping ?
A rug pad is the most effective solution for preventing rugs from slipping. It adds comfort underfoot, keeps
the rug securely in place, protects your flooring, and minimizes wear, helping your rug last longer.
Do Rugs Need to Be Rotated ?
Yes, turning your rug every 3–6 months helps spread out foot traffic and reduces uneven wear. It also helps
prevent fading caused by sunlight, especially in busy areas of your home.
How to Safely Store a Rug ?
Always clean your rug thoroughly before storage. Roll it up neatly and wrap it in breathable materials like cotton or
muslin to allow airflow. Do not use plastic, as it may trap moisture and cause damage. Store the rug in a cool, dry
place and keep it off the ground. Moth protection can be added for extra care.
Can I Personalize My Rug ?
Yes, we offer bespoke rug options, allowing you to personalize the size, color, and certain design features to
complement your space. For personalized guidance, please contact our customer support team.
What Are the Shipping Charges ?
We provide multiple shipping options based on your location and order size. Shipping charges are automatically
calculated at checkout. Free shipping is available on orders that meet a minimum value. For delivery timelines
and more information, please refer to our shipping policy page.
Do You Ship Internationally ?
Yes, we ship to many international destinations. Shipping fees and delivery times vary based on the destination
country. For specific details about international shipping to your location, please contact our customer
support team.
How Do I Track My Order ?
After your order ships, you’ll receive an email with your tracking details and a direct link to the shipping partner’s
site so you can monitor your delivery.
What if my rug arrives damaged ?
If your rug happens to arrive damaged or shows any manufacturing fault, please let us know within 24 hours of delivery.
Just email us at carpetluxrugs@gmail.com with clear photos of the issue. Our team will review it promptly and make
things right by arranging a replacement of the same item, completely free of charge.
Can I cancel my order ?
You may cancel your order online at any time before the product is shipped, and the full payment will be refunded.
Once the order has been dispatched or production has already started, cancellation will no longer be possible.
What is your return policy ?
At this time, we do not offer returns or exchanges on any orders. For complete information and possible exceptions,
please review our return policy page carefully.